Privacy Policy

At Luminance Living, we respect your privacy and are committed to protecting your personal information.


1. Information We Collect

  • When you shop with us, we may collect your name, email address, phone number, billing and delivery addresses, and payment details.

  • We also collect browsing data through cookies to improve your shopping experience.

2. How We Use Your Information

  • To process and deliver your orders.

  • To communicate order updates and respond to queries.

  • To improve our website and services.

  • To send marketing emails (only if you have opted in).

3. Sharing of Information

  • We do not sell your personal information.

  • We only share information with trusted third parties (e.g., courier companies, payment processors) to fulfill your order.

4. Security

  • We use secure payment gateways (such as PayFast) to protect your financial information.

  • Reasonable measures are taken to safeguard your data, but no online system can be guaranteed 100% secure.

5. Your Rights

  • You can request access to, correction of, or deletion of your personal data by contacting us at info@luminanceliving.co.za.

  • You may opt out of marketing communications at any time.

6. Changes to This Policy

  • We may update this Privacy Policy from time to time. Updates will be posted on this page.

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