At Luminance Living, we want to make sure your shopping experience is simple, transparent, and worry-free. Please take a moment to review our Delivery & Returns Policy.
Processing Time
Orders are processed within 1–3 working days once payment has been received.
Delivery Timeframes
Standard delivery within South Africa typically takes 3–7 working days depending on your location. Outlying or rural areas may take a little longer.
Delivery Partners
We use trusted courier services to ensure your order arrives safely and on time. You will receive tracking details once your parcel has been dispatched.
Delivery Fees
Shipping fees are calculated at checkout based on your delivery address. Free delivery may apply on orders over a specified value (when advertised).
Eligibility
We accept returns within 7 days of delivery, provided items are unused, in their original packaging, and in a resellable condition.
Non-Returnable Items
For hygiene reasons, certain products such as bedding or personal care items cannot be returned once opened.
Process
Contact us at info@luminanceliving.co.za with your order number and reason for return.
Our team will confirm whether your return is eligible and provide instructions.
Once we receive the returned item, we will process your refund or exchange.
Return Shipping
Unless the return is due to a faulty or incorrect product sent by us, return shipping costs are the responsibility of the customer.
Refunds are processed back to the original payment method within 7–10 working days after the return has been inspected and approved.
If you have any questions about delivery or returns, please reach out:
📞 043 065 0882
📧 orders@luminanceliving.co.za
